Privacy Policy

Overview

This Privacy Policy explains how ConstellaOne collects, uses, and shares information when you visit our website, contact us, or use our AI-agent services. ConstellaOne is an early-stage service, and our practices may evolve as our services develop.

Information We Collect

We may collect information you provide directly, information generated through service use, and basic website interaction information.

• Contact, account, and onboarding details, such as your name, email address, company, role, preferences, billing or administrative information, and messages you send to us.
• Business context and materials you choose to provide or approve for use with a ConstellaOne agent, including messages, prompts, files, notes, meeting information, workflow data, decisions, tasks, reminders, and follow-ups.
• Communications information when email, SMS, phone, or similar channels are enabled, such as message contents, sender and recipient details, timestamps, delivery status, and related metadata.
• Basic website and usage information, such as browser type, device information, pages viewed, approximate interaction times, referral information, and service activity.

How We Use Information

We use information to operate, improve, and support ConstellaOne services.

• Provide AI-agent services, customer knowledge workflows, communication support, drafting, research, organization, briefings, reminders, and related support.
• Respond to inquiries, onboard customers, administer accounts, and communicate about the service by email, SMS, phone, or other approved channels where enabled.
• Maintain service quality, troubleshoot issues, understand usage, and improve product functionality.
• Protect against misuse, enforce agreements, and comply with applicable legal obligations.

AI-Agent Service Data

ConstellaOne agents may process business information that customers provide or approve, including messages, notes, files, decisions, follow-ups, customer context, and related operational details. Customers are responsible for deciding what information they provide or authorize for use with the service.

AI and Service Providers

We may use third-party providers to host, operate, deliver, analyze, communicate, or support the service. Current or anticipated providers may include OpenAI, Orgo, Hermes, AgentMail, Resend, Cloudflare, GitHub, AgentPhone, other telecommunications providers, and similar vendors or infrastructure providers. These providers may process information only as needed to provide services to ConstellaOne or as otherwise permitted by their terms and policies.

How We Share Information

We do not sell personal information. We may share information in limited circumstances.

• With service providers who help us operate, host, support, analyze, or administer the service.
• With customer-approved systems, channels, or collaborators as needed to provide requested functionality.
• When required by law, legal process, or to protect rights, safety, users, or the service.
• In connection with a business transaction, such as financing, merger, acquisition, or transfer of assets.

Retention

We retain information for as long as reasonably needed to provide the service, maintain business records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods may vary based on the type of information and the customer relationship.

Your Choices

You may contact us to request access, correction, deletion, or other handling of information associated with you or your organization. We may need to verify your request and may retain certain information where permitted or required.

Security

We use administrative, technical, and operational safeguards designed to protect information. No online service can guarantee absolute security, and customers should avoid providing information that is not needed for the requested service.

Children

ConstellaOne is intended for business use and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes

We may update this Privacy Policy from time to time. The effective date above reflects the latest version posted on this page.

Contact

Questions about this Privacy Policy may be sent to hello@constellaone.com.